Airline Customer Service Sucks

Discussion of aviation issues which are not safety related (airline operations, pilot contracts, aviation industry news, etc.)

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3WE
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Airline Customer Service Sucks

Postby 3WE » Wed Nov 06, 2019 9:04 pm

Ordered 4 tires from Wally World- Due in Monday, Nov 4.

Monday, the online system shows them in the store.

I go there, "we can only find 3".

Well, where is the fourth?

They don't know.

At 5:30 PM, an e-mail comes out (your shipment is delayed). They were promised for Monday at 6:00 PM.

Inquries on Tuesday provide no information- the Internet says "check back later"

Person at the store says, "give it a couple of days".

Today (Wednesday) I get a text that SOMETHING is ready for pickup- being just a tad paranoid, I check further.

Internet order tracking site says, "Tire due in Wednesday November 13" (Next week). However, another part says, "Order ready for pickup".

Hey, I'll call. Been on hold for 30 min.

Is this what happens when you use the Internet to look for the lowest price?

Lukily for them, I am not trapped in a cramped aluminum tube on a ramp for 4 hours, and had my prior flight delayed and am tired and just want to go home.

/Evan rant.
Commercial Pilot, Vandelay Industries, Inc., Plant Nutrient Division.

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flyboy2548m
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Re: Airline Customer Service Sucks

Postby flyboy2548m » Thu Nov 07, 2019 2:50 am

Seriously, tires from Walmart?
"Lav sinks on 737 Max are too small"

-TeeVee, one of America's finest legal minds.

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Not_Karl
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Re: Airline Customer Service Sucks

Postby Not_Karl » Thu Nov 07, 2019 2:54 am

I go there, "we can only find 3".
Buy a Reliant Robin, problem solved.
Junior Janitor, Vandelay Industries, Inc., Environmental Poisoning Assurance department.

"I think, based on the types of aircraft listed, you're pretty much guaranteed a fiery death."
- Contemporary Poet flyboy2548m to a Foffie.

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elaw
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Re: Airline Customer Service Sucks

Postby elaw » Thu Nov 07, 2019 12:02 pm

Buy a Reliant Robin, problem solved.
:clap:
HR consultant, Yoyodyne Propulsion Systems, Inc.

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elaw
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Re: Airline Customer Service Sucks

Postby elaw » Thu Nov 07, 2019 12:03 pm

Is this what happens when you use the Internet to look for the lowest price?
Yes. Yes, it is.

Two words: "Tire Rack". :)
HR consultant, Yoyodyne Propulsion Systems, Inc.

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3WE
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Re: Airline Customer Service Sucks

Postby 3WE » Thu Nov 07, 2019 12:49 pm

Seriously, tires from Walmart?
1. GoodYears...they're OK, aren't they?
2. Remember, they will be run through lots of highly nutritious cow manure...not overly interested in spending too much $
3. Please do not be too hard on the #1 retailer of Flyover, USA.
Commercial Pilot, Vandelay Industries, Inc., Plant Nutrient Division.

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Not_Karl
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Re: Airline Customer Service Sucks

Postby Not_Karl » Thu Nov 07, 2019 1:37 pm

1. GoodYears...they're OK, aren't they?
Yes, but only for 12 months.
Junior Janitor, Vandelay Industries, Inc., Environmental Poisoning Assurance department.

"I think, based on the types of aircraft listed, you're pretty much guaranteed a fiery death."
- Contemporary Poet flyboy2548m to a Foffie.

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3WE
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Re: Airline Customer Service Sucks

Postby 3WE » Fri Nov 08, 2019 1:46 pm

Installation last night...4:00 PM appointment. at 3:45 they said, give us 1:15...but maybe it will just be one hour. Left at 6:30 PM...Two guys in the shop. They did my 4 tires, a tire for another guy, and an oil change...

Things were PAINFULLY slow.

Yes, Flyboy, I screwed up. I will have to see if I can get Evan on this to suggest some government oversight.
Commercial Pilot, Vandelay Industries, Inc., Plant Nutrient Division.

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Not_Karl
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Re: Airline Customer Service Sucks

Postby Not_Karl » Fri Nov 08, 2019 2:40 pm

Installation last night...4:00 PM appointment. at 3:45 they said, give us 1:15...but maybe it will just be one hour. Left at 6:30 PM...Two guys in the shop. They did my 4 tires, a tire for another guy, and an oil change...
How was the food? What about the IWorkshopE?
Junior Janitor, Vandelay Industries, Inc., Environmental Poisoning Assurance department.

"I think, based on the types of aircraft listed, you're pretty much guaranteed a fiery death."
- Contemporary Poet flyboy2548m to a Foffie.

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3WE
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Re: Airline Customer Service Sucks

Postby 3WE » Fri Nov 08, 2019 3:00 pm

What about the IWorkshopE?
Keurig with decaf & TV with the evening news :evil:

Ironingly, that was where I saw the news on the Cirrus crash.
Commercial Pilot, Vandelay Industries, Inc., Plant Nutrient Division.

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Not_Karl
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Re: Airline Customer Service Sucks

Postby Not_Karl » Fri Nov 08, 2019 8:22 pm

Keurig...
Sounds exclusive and sophisticated. Are you sure you are Not_being charged for it?
Junior Janitor, Vandelay Industries, Inc., Environmental Poisoning Assurance department.

"I think, based on the types of aircraft listed, you're pretty much guaranteed a fiery death."
- Contemporary Poet flyboy2548m to a Foffie.


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